SARK V6R1

Auto Provisioning (HTTP/HTTPS)

  • Inbuilt

  • Template based

  • Extensible

  • Recursive

  • Supports SIP Multicast Broadcast

  • “Zero Touch Provision” (ZTP) for Panasonic Snom & Yealink using SIP Multicast Broadcast discovery.

  • Automatic device recognition & provision from MAC

  • Supports DHCP Options

  • Third Party Redirect

  • One-click “In-flight” (no reboot) re-provision for Snom and Panasonic

  • One-click reboot re-provision for CiscoMP, Polycom, Yealink

  • Onboard fast network discovery to find and (optionally) adopt network connected SIP devices (IPV4)

Voicemail

  • Authentication with PIN

  • Voicemail to E-mail (Unified Messaging)

  • Custom greeting messages depending on status (Busy, Unavailable)

  • Voicemail operator support

  • Timezone support

  • Sounds per language

  • Limit voicemail length

  • Limit voicemail count

  • Voicemail Groups

  • Message Waiting Indicator (MWI)

  • Monitor multiple mailbox MWIs from single phone BLF stack

  • Operator exit digit

Clientless User Web Application

  • HTML5/CSS3 “mobile first” design

  • Call history with click-to-dial (desk, tablet and cellphone)

  • Online directory with click-to-dial (desk, tablet and cellphone)

  • One-Click twin/un-twin cellphone with extension

  • Call forward

  • DND

  • Manual dial from desktop

  • Manual dial from cellphone

  • Play/delete voicemail

System Dashboard

  • Live up-calls display

  • Live memory & disk usage

  • Live load averages

  • Uplink/downlink bandwidth availability

  • Live call counters

  • Static system information (release levels etc.)

System Extensions

  • Protocols: SIP, IAX2, DAHDI

  • Class of Service (CoS) - destinations permissions

  • Caller ID control

  • Codec selection

  • Voicemail

  • CSV upload

  • CSV Download

  • Departments

  • Desktop Apps integration

  • Mobile integration

    • Twinning

    • Clientless dialling

  • Call Recording

  • Least Cost Routing

Custom Extensions

  • Custom routing via Custom App feature

Hot Desking

  • True hot desk, phone is re-provisioned in-flight

  • Aastra

  • CiscoMP

  • Panasonic (in-flight, no reboot)

  • Polycom

  • Snom (in-flight, no reboot)

  • Yealink

System Administration

  • Web Browser Administration

  • Role Based Administration

  • Ajax Linux CLI in the admin browser

Setup and Configuration

  • Unimited Expandability

  • System Setup

  • Phones Auto Configuration/Provisioning

    • multi-endpoint create/provision in one transaction

    • SIP Multicast ZTP (Panasonic, Snom, Yealink)

  • Trunks Auto Configuration

  • Intelligent InterSARK automatic trunking

IVRs

  • Type: Standard IVR

  • Type: Pin-based IVR

  • Type: Multi-digit IVR

  • Type: IVR Tree Builder

  • Destinations: Extension

  • Destinations: IVR

  • Destinations: Queue

  • Destinations: Conference

  • Destinations: Voicemail

  • Destinations: Remote Access

  • Destinations: Custom App

  • Destinations: Call External Number

  • Destination options: Default Caller ID

  • Operator Extension

  • Custom timeouts

  • Custom Greeting

  • Ringing Type

  • Dial Local Extensions directly

  • Dial Local Extensions limits

  • Dial Permissions

  • Operation Times

Queues

  • Strategy: Ring All

  • Strategy: Linear

  • Strategy: Least Recent

  • Strategy: Fewest calls

  • Strategy: Random

  • Strategy: Round-Robin with memory

  • Strategy: Random with penalty

  • Agent login/logout

  • Queuemetrics support

Ring Groups

  • Incoming Call Confirmation

  • Recursive (groups can reference groups to any level)

  • Strategy: ring

  • Strategy: Hunt

  • Ringtone customisation

  • Caller ID customisation

  • Custom greeting

  • Visual Group froward (via BLF)

Trunks/Gateways

  • Protocols: SIP, IAX2, DAHDI

  • DAHDI Signalling: PRI, BRI, Analog

  • Codec selection

  • SIP and IAX2 outbound registrations

  • DAHDI: Digium Analog and Digital cards

  • DAHDI: OpenVox Analog and Digital cards

  • Xorcom Astribank

DIDs

  • Match explicitly

  • Match Class (partial match)

  • Custom match (via Custom App)

  • Destination: Caller ID Validation & Routing

  • Destination: Caller ID Replacement

  • Destination: Call Recording

  • Destination: Queue Priority

  • Force Codec

  • Strip Digits

  • Destination: Extension

  • Destination: Custom App

  • Destination: IVR

  • Destination: Queue

  • Destination: Voicemail

  • Destination: Conference

  • Destination: Remote Access

  • Destination: Trunk

  • Destination: External Number

  • Destination: Deny Access (blacklist)

  • Destination: Operation Times

 

Call Recording

  • Continuous call recording with automatic NAS/SAN offload

  • One touch - OTR (record from activation point)

  • One touch retrospective - OTRR (activate at any time; whole call is saved)

  • Mixed, select Continuous, OTR or OTRR by extension, call group or DiD

Call Recording search, cue, download

  • Search by time, source or destination

  • Cue (play) calls

  • Download calls to desktop

Enhanced Services

  • Camp-on (mini queues), with time out

  • Group Hunt

  • Call Forwarding

  • Group forwarding

  • Visual group forwarding (BLF)

  • Manual group forwarding (feature key)

  • Visual system open/close via BLF

  • Manual system open/close (feature key)

  • Automatic system open/close via timers

  • Holiday scheduler

  • Do Not Disturb

  • Caller ID

  • Call Park

  • Visual call park via BLF

  • Manual call park via feature key

  • Instant Recording

  • Instant Retrospective Recording

  • Continuous recording with automated ofload

  • Call Pickup

  • Group Pickup

  • Call Filters & Blocking

  • Speakerphone Paging

  • Overhead Paging

  • Paging/Intercom

  • SIP multicast paging

  • LDAP directory lookup (inbound and outbound)

  • Speed Dial

  • Delete Recordings

  • Listen to Recordings

  • Search for recordings

  • Call Monitoring

  • Optional Phone Callback

  • Monitoring Conferences

  • Remote Access

  • Personal IVR

  • Online LDAP User Directory

  • System Operation Times

  • Pause/Unpause Call Recording

Caller ID Validation & Routing

  • Match Explicitly

  • Match Class (Partial match)

  • Custom Destinations via Custom App

Customisation & Reliability

  • Services Monitoring

  • Custom Apps

  • Reporting

  • Automatic System Backup & Restore on-demand

  • Automatic Snapshotting with instant rollback

  • Custom Extensions

  • Custom routing via custom app

Conferences

  • Dynamic conferences via Web App

  • Conference PIN

  • Conference Admin PIN

  • Dynamic PIN Prompt

  • Optional announce user join/leave

  • Announce number of participants

  • DTMF menu for participants

  • Control options for each member

Music on Hold

  • Music on Hold customisation

  • Music on Hold options: files only, grouped per class

  • Music on Hold options: random selection

Greetings & Messages

  • Record a greeting at any phone

  • Upload greetings

  • Download greetings

Backup

  • Automatic backup each night

  • Seven cycle rotate

  • Instant backup on-demand

  • Download backups to desktop

  • Use backup/restore to move PBX instances at any time

  • Snapshot taken at every Commit

  • Rolling 12 snapshot history

Restore

  • Complete or selective restore

  • Database

  • Greetings

  • Voicemail boxes

  • Asterisk system files

  • LDAP directory

System Delivery Method(s)

  • Software (Debian package manager)

  • Appliances

    • SARK200 ARM SoC

    • SARK850 Rackmount

    • SARK1000 Rackmount

    • SARK1500 High Availability Cluster

  • Amazon Web Services AMI

Networking

  • Supported Protocols

    • IPV4

    • IPV6

  • Onboard SIP packet filtering

  • Onboard DHCP server option.

  • Automatic provision of DHCP 66 options for Aastra, Cisco, Panasonic, Polycom, Snom & Yealink.

  • Onboard DNS forwarder

Browser Support

  • Firefox

  • Google Chrome

  • Microsoft Edge

  • Opera

  • Safari

Firewall IPV4

  • Filter by originating IP/CIDR

  • Filter by originating port

  • Filter by SIP packet inspection (UDP, TCP)

  • Blacklist

Firewall IPV6

  • Filter by originating IP/CIDR

  • Filter by originating port

  • Filter by SIP packet inspection (UDP, TCP)

  • Blacklist

CDRs

  • View, Download, Backup

Log Analyser

  • Fail2Ban

Multi-Tenant

  • Unlimited tenants

  • Virtual PBX. Tenant admin has full control of the tenant

  • Automatic CDR stamping for billing

  • Allow/Deny cross calling other tenants (by tenant name)

High Availability Clusters

  • Fully automated cluster setup (ASHA)

  • Full Pacemaker/Corosync/DRBD cluster support

  • Fast failover (typically under twenty seconds in the event of node failure)

  • Intelligent support for PRI cards across the cluster

High Availability VPC cluster

  • Cluster multiple AMI instances

  • Prioritise with DNSSRV

Vcloudhub Supernode

  • B2BUA

  • Instance aggregator and distributor

  • Aggregate multiple SIP PBX sites

  • Aggregate multiple SIP AWS instances

  • Aggregate multiple VPCs

  • Aggregate mixed on-premise and in cloud instances

  • Aggregate upstream SIP trunk usage